Cancellation, Privacy, Complaints
Cancellation 4 weeks prior to the course will result in a 50% refund. 4 weeks prior to the course Trent Sea Training will normally regard the payment made as non-refundable.
Consideration will be given to all cases where non-attendance is unavoidable, is notified at the earliest opportunity prior to the course and can be offered to another student, or a place on the next course may be offered as an alternative to a refund. An administrative charge will be levied.
We reserve the right to cancel in writing any course if it is under-subscribed or in case of illness.
If you are dissatisfied with any aspect of the course please put your complaint in writing and send by e-mail to the Principal at firstname.lastname@example.org.
We normally retain records for a period of 5 years before deletion. You may at any time request deletion of your data, but this would mean that Trent Sea Training would be unable to replace or verify a certificate in the future.