Cancellation, Privacy, Complaints

Cancellation, Privacy, Complaints

Cancellation Policy:

Cancellation 4 weeks prior to the course will result in a 50% refund.  4 weeks prior to the course Trent Sea Training will normally regard the payment made as non-refundable.

Consideration will be given to all cases where non-attendance is unavoidable, is notified at the earliest opportunity prior to the course and can be offered to another student, or a place on the next course may be offered as an alternative to a refund.  An administrative charge will be levied.

We reserve the right to cancel in writing any course if it is under-subscribed or in case of illness.

Complaints Policy:

If you are dissatisfied with any aspect of the course please put your complaint in writing and send by e-mail to the Principal at trentseatraining@outlook.com                          

Privacy Policy:

Trent Sea Training will only use the personal information that you give us for purposes in connection with the training and services we provide.  We do not share this information with any other organisation, except where we are required to inform the Royal Yachting Association (RYA) – for example, to confirm the award of certain certificates. The RYA may also contact students for quality assurance purposes. For information on how the RYA will deal with your data please see the RYA’s Privacy Policy at www.rya.org.uk/go/privacy.

We normally retain records for a period of 5 years before deletion. You may at any time request deletion of your data, but this would mean that Trent Sea Training would be unable to replace or verify a certificate in the future.